Bpo Projects with Amigo Infoservices


We know that you came here precisely because of the secrets that we will reveal in our guide to start new business with Amigo Infoservices.

At Amigo Infoservices, we offer complete support if you want to start your own Call Center Projects.



Logically, you will incur necessary expenses, such as hiring your agents, paying the value of the telephone line and what the calls may cost you, but Amigo Infoservices promise you that with this method it will not be much more than that, and once you understand the benefit that it will bring For your business you will be more than convinced that it is worth it.
Before moving forward, we must make clear certain important points that you must understand and consider why it is important to continue to have call service in your business.

Importance of a Call Center Franchise:

Although telephone services are a very traditional form of customer service for better or worse, they are still indispensable.

We live in interesting times influenced by a large number of projects brought by the digital era that try to modify, and in many cases end, the traditional ways of doing things.
And although the benefits of these new tools are undeniable, in terms of staff reduction, more fluid services and greater availability of service channels, we can not only think about our needs but also focus on those of our customers.

Many companies strive to enable any number of modern channels, limiting or eliminating the existence of traditional channels, which is the same as closing the door in the face of a large number of customers who may not yet give way to new technologies or end up getting used to.
When thinking about making such an abrupt change in your company, it is good to consider every detail and be clear about the type of customers you deal with, so you can understand their needs very well without leaving anyone out.
For these reasons, be sure to guarantee at least these two things before making a big final decision:

Know your customers thoroughly: 

In any type of Bpo Projects, your goal should be to serve as many clients as possible, for that you should know which are the channels you use most to communicate. 
Digitizing all your channels disabling all the traditional options could be considered a bad service by an important quota of users since it is an incomplete service, some examples of this could be: Serve customers only through social networks (Facebook, Instagram, Twitter) or just answer calls by WhatsApp. This can generate dissatisfaction with your customers and keep you from fulfilling your goals.



It smoothes the shift towards the digital: 

We live in full transition from the traditional to the digital and this will not happen overnight and more so if it is Latin American countries. There will always be lags among your clients and their money is still important for the operation of their business, so it is imperative to offer balanced and friendly services for everyone.
Not because it is traditional, it should be outdated: even if you maintain traditional services among your service channels, the source of these does not have to be obsolete, you currently have a large number of digital options to solve all kinds of problems and benefit your company without your customers are affected.

How to create an ideal Inbound bpo project for SMEs or Entrepreneurs?

In this guide, we want to show you the normal stages through which all small or medium-sized businesses go through when they want to establish their call center. We will also review them one by one looking for the ideal solution so that you achieve the same with much less effort and almost nothing. 

1. Space - Local:

In Bpo Franchise, you will not need it. When it comes to traditional care centers, many companies need a dedicated space just for this area, however, some entrepreneurs or small businesses do not have adequate space or probably work online and do not even have a physical location. If this is your case, do not worry, this does not limit our plan and we will tell you why.

2. Furniture:

You won't need it either, today you're in luck Although there is special furniture for these service centers. You can currently set up a call center with up to 10 agents (or more) without having to buy a single chair, does it sound good? Keep reading.

3. Computers:

You guessed you won't have to buy computers either. At this point, you will believe that we are cheating on you, but we swear no, what luck that your intention is not to set up a traditional call center but a modern one with many more advantages and as you can see, almost for free.

4. Telephone lines:

Here begins your investment, obviously you need a unique corporate number for your company. These can be purchased from very cheap price per month with call options. The advantages offered by this telephone number are:
You can answer calls coming from your website, or any traditional telephone without problems or limitations and you will only pay for what you use.

5. A CRM (Customer Relationship Manager) system:

These programs help you keep the information of your customers and people who contact you organized, such as your call history, open cases, solutions to previous cases, preferences, etc. 
In this way your staff can always have this information at hand, you will make your client feel important and he will appreciate it. There are currently many options, here we will only show you the free ones, which you can easily integrate through the API (you probably need help from a programmer) with the same platform on which you will use your phone:
Before continuing, we want to be honest with you, a CRM is not super necessary to start, but depending on the size of your business, it is highly recommended.

If you are interested to know further or want to know some more free business ideas, do not hesitate to get in touch with Amigo Infoservices.

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